Minimum Standards for Managed Service Agreement
Introduction
To ensure that we can provide you with the highest level of service, certain hardware and software standards must be in place. These standards help us meet our service obligations efficiently and effectively.
Please note: We will update these requirements periodically as technologies evolve and are tested by our team.
Hardware Requirements
- Workstations
- Processor: Minimum Intel i5 or AMD Ryzen 5
- Memory: Minimum 16GB DDR4 RAM
- Storage: Minimum 256GB SSD
- Operating System: Windows 10 Pro or newer, macOS Mojave or newer
- Network Adapter: Gigabit Ethernet or Wi-Fi 5
- Servers
- Processor: Minimum Intel Xeon E or AMD EPYC
- Memory: Minimum 32GB RAM
- Storage: Minimum 1TB HDD
- Operating System: Windows Server 2016 or newer, Linux (CentOS, Ubuntu LTS)
- Network Adapter: Dual Gigabit Ethernet or 10GbE
- Networking Equipment
- Routers/Switches: Enterprise-grade, supporting VLANs, QoS, and security features
- Firewall: Next-generation firewall with up-to-date security definition